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Privacy and Cookies Policy


Responsible GREEN FROG ALOE, S.L.
Purpose The provision of GREEN FROG ALOE services and, where appropriate, the sending of commercial communications.
Legitimation The provision of GREEN FROG ALOE services and, where appropriate, the consent of the data subject.
Addressees GREEN FROG ALOE, S.L. and, where appropriate, other recipients for the correct provision of services.

Access, rectify and delete personal data, limit and oppose their processing; portability.

They can be exercised at: atencionalcliente@greenfrog.com or by writing to the address of GREEN FROG ALOE.

Additional information Additional detailed information on personal data protection can be found below.


By means of this Privacy and Cookies Policy (the "Policy"), GREEN FROG ALOE, S.L., (hereinafter "GREEN FROG ALOE" or the "COMPANY") informs the User about the processing of personal data collected from the User and the Visitor/User about the cookies used on the website www.greenfrog.es (the "Website"), of which the COMPANY is the owner.

The use of the Website confers the status of "Visitor" and the purchase of the products available on this Website additionally confers the status of "User".

If the Visitor/User has any questions regarding this Policy and/or any doubts regarding the use of cookies on this Website, he/she may contact the following email address: atencionalcliente@greenfrog.com.


Data protection

In accordance with Regulation (EU) 2016/679 of 27 April on the protection of natural persons with regard to the processing of personal data and the free movement of such data (and other current legislation on personal data), and with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce, the Policy includes the necessary information so that the User, in advance and freely, can decide: (i) whether he/she wishes to provide the personal data that may be required of him/her in order to subscribe to or register for the services offered by the COMPANY through the Website, and (ii) whether he/she wishes to give his/her consent to the processing of his/her personal data.

2. Data controller

The COMPANY informs Users that it is responsible for processing the personal data collected from Users. The COMPANY's data are:

Company name: GREEN FROG ALOE, S.L.

Registered office: calle Cerro del Espino, número 4, Majadahonda, 28221, Madrid.

VAT NO: B88088687

Registration: Registro Mercantil de Madrid, volume 37678, folio 11, section 8, page M671279.

3. Data collected

In the event that the User decides to register on the Website, he/she will be asked for the information indicated in the corresponding form on the Website. Such personal information includes, but is not limited to, name, surname, date of birth, mobile phone number, email address, a password for the account to protect it from unauthorised access, or a shipping address.

The corresponding form will indicate which personal data are mandatory for registration. This personal information will be provided by the user on a voluntary basis.

The User is also informed that the COMPANY may collect the User's IP address in order to provide an additional level of security against credit card fraudulent activities.

Visitors who do not register on the Website may continue to access the content that appears on the Website. However, the COMPANY will not be able to provide those services for the effective provision of which it is necessary to provide the aforementioned information, it being necessary to create an account and/or provide the data requested in order to process the corresponding order.

The use of the Website and, where appropriate, registration on the Website, are completely voluntary and implies the User's full acceptance of the Privacy and Cookies Policy in force at any given time on the Website, for which reason the User must carefully read and accept this Privacy and Cookies Policy without any reservations before using or registering on the Website.

The User shall understand that, by registering on the Website, the User accepts that the COMPANY uses such information in accordance with this Privacy and Cookie Policy and with the Terms of Use accessible by the User on this Website.

Likewise, the sending of personal data and e-mail messages requesting product information implies the User's consent for their personal data to be used in accordance with the aforementioned purposes and acceptance of this Privacy and Cookies Policy.

4. Purposes of processing
In general, the COMPANY will use Users' personal information in order to provide the services and market the Products offered through this Website and to improve the user's experience in the purchasing process.

In this way, the User's data will be processed for the following purposes:

i. to provide the information requested by the User;

ii. in the event that the User purchases products online, to perfect, fulfil and control the correct fulfilment of the contract;

iii. comply with legal obligations,

iv. send promotional communications to the User, in the event that he/she has expressly requested it (at the time of registration, by means of the corresponding box or in the section provided for this purpose on the Website),

v. develop methods to manage, improve or extend the services provided through the Website. Specifically, the data collected may be used to manage, improve and optimise the online purchasing process (shopping cart, shipments, after-sales services) and, in general, to improve the service provided to Users,

vi. provide an additional level of security against fraudulent credit card activity,

vii. manage the purchase, shipment, after-sales service and customer service,

viii. for statistical and analysis purposes, as well as to inform the User of commercial offers of products and services that may be of interest to him/her.

The COMPANY shall only use the personal data of its Users for the aforementioned purposes. In the event that the information is used for a different purpose, the COMPANY shall request the prior consent of the User who is the owner of the personal information.

6. User Responsibility

The User shall be responsible for the security of his/her password. Thus, the User shall not share his or her passwords with anyone.

The COMPANY recommends that the User always logs out at the end of a session to ensure that other people cannot access their personal data.

Likewise, the User must undertake not to use the services of the Website in a manner contrary to the provisions of current legislation. In this regard, the COMPANY reserves the right to withdraw access to the Website from any User who contravenes the provisions of this Privacy and Cookies Policy.

Users shall be responsible, in any case, for the veracity of the data provided. Thus, being a User of the Website implies that they must guarantee, both to the COMPANY and to third parties, the quality of the information provided, i.e. that the data and information provided is real, true and up to date.

In any case, it is forbidden to provide false or outdated data, Users must always identify themselves with their real name and with truthful and current data and, unless there is a legally constituted representation, no User may use the identity of another person and communicate their personal data, so that the User must at all times bear in mind that, if they use e-mail, they may only include personal data corresponding to their own identity.

For these purposes, the User shall be solely liable for any direct and/or indirect damage caused to third parties or to the COMPANY by the use of another person's personal data, or his or her own personal data when they are false, erroneous, not current, inadequate or irrelevant.

7. Legitimation for processing

In general, the legal basis that legitimises the processing of personal data is the correct provision of the services and other benefits of the COMPANY.

Additionally, in the event that the sending of commercial communications has been accepted, the processing may be legitimised by the consent of the User.

8. Recipients of the data

The recipients of the information provided will be the COMPANY, as well as entities other than the COMPANY that provide services for the COMPANY in order to: (i) guarantee the correct provision of the services; (ii) perform services or services in addition to these, and which are indispensable for the correct performance of the services; (iii) or for the sending of commercial, promotional or advertising communications.

The recipients of the information provided undertake to use the data provided respecting confidentiality, and in accordance with the purposes previously authorised.

The data provided by Users to the COMPANY will not be transferred to third parties to be used for their own purposes. In the event that the COMPANY decides to transfer the User's data, the Users who own the data shall be explicitly informed of the purpose for which the data will be used, the nature of the data transferred and the name and address of the transferee, so that the User may give their unequivocal, specific and informed consent in this regard.

The COMPANY informs the User that it may provide personal information to the competent authorities when required to do so in accordance with current legislation.

9. Data retention period

The COMPANY will only store the data insofar as they are necessary for the purpose for which they were collected, and according to the basis of legitimacy of the processing.

The COMPANY will keep the personal data for as long as there is a contractual and/or commercial relationship with the User, and as long as the rights of deletion, cancellation or limitation are not exercised.

In such cases, the data shall be kept duly blocked, without making use of them, for the legal periods, for as long as they may be necessary for the COMPANY to exercise its right of defence against possible claims, or in the event that legal, judicial or contractual liabilities may arise that must be met by the COMPANY and for which the COMPANY may need to recover them.

10. Recommendations to the User

The COMPANY recommends that Users use the latest versions of computer programmes for Internet browsing, given the incorporation of greater security measures.

The COMPANY also recommends that Users use the security mechanisms available to them (secure web servers, cryptography, digital signature, firewall, etc.) to protect the confidentiality and integrity of their data to the extent necessary, given that there are risks of identity theft or violation of communication.

The COMPANY reminds the User that the Internet is not secure. However, various means exist and are being developed that allow you to improve the protection of your data. Users are therefore recommended to use any means available to them to protect their data and communications, such as legally available encryption for confidential e-mail and access codes for their own PC.

11. Data of minors or incapacitated persons

If the Visitor/User is a minor or incapacitated, the COMPANY warns of the need to have the consent of their parents, guardians or legal representatives for the communication of their personal data.

The COMPANY requests that minors or incapable persons refrain from using the services and purchasing products offered on the Website if they do not have the consent of their parents, guardians or legal representatives, and the COMPANY shall not otherwise be liable for the actions of minors or incapable persons.

In this regard, the COMPANY informs that the User must have the capacity to contract when acquiring the products offered on the Website. Thus, those over 16 years of age with sufficient capacity to contract may purchase products on the Website, and the provisions of this Privacy Policy shall apply to them.

12. User Rights

The COMPANY enables the User to exercise the rights of access, rectification, suppression, opposition, limitation and portability, as well as to withdraw their consent at any time (without affecting the processing previously carried out) of the personal data, at the following e-mail address: atencionalcliente@greenfrog.com, or by writing to GREEN FROG ALOE, S.L., to the address calle Cerro del Espino, number 4, Bajo B, escalera derecha, Majadahonda, 28221, Madrid, indicating the right to be exercised and enclosing a scanned copy of the official document accrediting the identity of the interested party.

Any User may permanently terminate their account via the Website. In the event that the User requests to unsubscribe from the Website and, without prejudice to the aforementioned data retention obligations, the COMPANY undertakes to delete all the User's information and personal data.

In the event of not obtaining a satisfactory response, the User may contact the Spanish Data Protection Agency (Calle Jorge Juan, 6, 28001, Madrid / www.aepd.es) in order to obtain additional information or, where appropriate, to file a complaint.

13. Security measures

The COMPANY undertakes to keep the personal data provided by the User secret and to adopt all necessary measures to prevent their alteration, loss and unauthorised processing or access in accordance with the provisions of current legislation. However, the User must be aware that security measures on the Internet are not impregnable.

The COMPANY informs the User that it has adopted the technical and organisational measures necessary to guarantee the security of personal data, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, and that it will only record personal data in files that meet the conditions set out in the regulations in force.

14. Modifications

The COMPANY reserves the right to modify the terms of this Privacy and Cookie Policy as well as the Terms and Conditions of Use without prior notice. An updated version of these Terms and Conditions will be permanently available on the Website. The use of the services and/or simple access to the Website shall imply acceptance of any modification introduced.

The COMPANY recommends that you periodically consult the Privacy Policy and any amendments thereto.


1. Definition and general information on the type of cookies used on the Website

Access to the Website implies the use of cookies. A cookie is a text file that is downloaded to the Visitor's/User's terminal equipment to store certain data for one or more purposes while browsing the Internet. Cookies allow the Website, among other things, to store and retrieve information on the number of visits, the User's browsing habits and, depending on the information they contain and the way in which the Visitor/User uses the equipment, they can be used to recognise the Visitor/User.

The Visitor/User should bear in mind that in order to be able to use all the functions of the Website it is necessary to have cookies enabled, especially those of a technical nature that are necessary if the Website is to be able to identify you as a registered User each time you access the Website.

2. Types of cookies

In particular, the COMPANY informs the Visitor/User that the Website uses the following types of cookies, which are distinguished into the following classes:

I. Types of cookies according to the entity that manages them:

Depending on the entity that manages the equipment or domain from which the cookies are sent and processes the data obtained, we can distinguish:

- Own Cookies: These are those that are sent to the terminal equipment of the Visitor/User from a computer or domain managed by the editor itself and from which the service requested by the User is provided.

- Third-party cookies: These are those that are sent to the Visitor's/User's terminal equipment from equipment or a domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

In the event that the cookies are installed from a computer or domain managed by the editor itself but the information collected through them is managed by a third party, they cannot be considered as own cookies.

II. Types of cookies according to the length of time they remain activated:

Depending on the length of time they remain activated in the terminal equipment, we can distinguish:

- Session cookies: These are a type of cookie designed to collect and store data while the Visitor/User accesses a website. They are usually used to store information that only needs to be kept for the provision of the service requested by the Visitor/User on a single occasion (e.g. a list of products purchased).

- Persistent cookies: These are a type of cookie in which the data remains stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.

III. Types of cookies according to their purpose:

Depending on the purpose for which the data obtained through cookies are processed, we can distinguish between:

⦁Technical cookies: These are those used by the Website that allow the Visitor/User to browse and use the different options or services offered such as, for example, controlling traffic and data communication, accessing restricted access areas, carrying out the purchase process of an order, using security elements, storing content to be able to broadcast videos or share content through social networks.

⦁Customisation cookies: These are cookies used by the Website that allow the Visitor/User to access the Website with certain predefined general characteristics depending on a series of criteria in their terminal such as, for example, language, type of browser, regional configuration from where they are accessing the Website, etc.

Personalisation cookies can provide information about which languages the Visitor/User prefers and what their communication preferences are. They can also help the Visitor/User to fill in forms on the Website more easily.

⦁Performance, analysis and browsing cookies: These are cookies used by the Website and GOOGLE ANALYTICS to quantify the number of Visitors/Users and thus carry out the measurement and statistical analysis of the use and activity made by Visitors/Users, as well as to create browsing profiles of these in order to be able to introduce improvements to the Website.

⦁Advertising and behavioural advertising cookies: These cookies are used by the Website and by the Website's collaborators who manage the spaces that serve advertising on this Website, which enable the dissemination of appropriate and relevant advertising, measure the effectiveness of the COMPANY's online campaigns, manage the supply of advertising spaces on the Website, as well as adapt the content of the advertisements to the browsing profile of each Visitor/User on the Internet.

In addition, the Website may also use a cookie to find out whether Visitors/Users who saw an advertisement on the Website later visited the advertiser's website. The Visitor/User should note that although the Website does not use cookies to create a profile of your browsing behaviour on third party websites, it does use aggregate data from third parties, your profile data and activity on the Website to show you relevant advertising based on your interests.

3. Specific cookies used by this Website:

The Website uses the Google Analytics audience measurement system, a free web analytics tool from Google that primarily allows website owners to understand how Visitors/Users interact with their website. It also enables cookies on the domain of the site where the Visitor/User is located and uses a set of cookies called "utma" and "utmz" to collect information anonymously and report on website trends without identifying individual users. In order to compile statistics on the use of this Website, the COMPANY uses cookies to find out the level of recurrence of its visitors and the most interesting content. In this way the COMPANY can concentrate its efforts on improving the most visited areas and make it easier for the User to find what he/she is looking for. On this Website, information about your visit may be used to carry out evaluations and statistical calculations on anonymous data, as well as to guarantee the continuity of the service or to make improvements to the Website.

In addition, this Website uses cookies that are used to identify the user during the session, avoiding having to repeat the authentication processes on the website and speeding up some website processes, namely the following:

Own cookies:

PHPSESSID Cookie (own): This cookie is used to establish the session of the user who visits any of our website. It is a way to identify and manage the state - the session variables - for a specific user, and to be able to move this information through the pages of the website.
Cookie _ga/_gat (own): Used to identify/distinguish users.
Cookie lang (own): Stores the language in which the website is being viewed.
Cookie accept_cookie: Stores user preferences regarding the acceptance of cookies.
Third-party cookies:

Cookie _utma (Google Analytics): Expires 2 years after the last update. This cookie generates a unique user ID and records the date, first and last time the user visited the website. It is used to count how many times a unique user visits the site.
Cookie _utmz (Google Analytics): Expires after 6 months. This cookie stores the origin of the visitor, the path followed to access the website whether it is direct access, from a link on another website, from an email link, using certain keywords in a search engine, through a display campaign, or through an AdWords ad. This cookie is used to calculate traffic coming from search engines (organic and PPC), display advertising campaigns and navigation within the same website (internal links). The cookie is updated on each visit to the website.
Facebook cookie: Stores user data for statistics.
4. How to deactivate or delete the described cookies

The COMPANY reminds the Visitor/User that all Internet browsers allow you to block or delete these cookies at any time through the configuration options of your device or terminal, as well as your Internet browser.

- For Internet Explorer, click here

- For Mozilla Firefox, click here

- For Google Chrome, click here

- For Safari, click here

The Visitor/User should be aware that limiting the ability of the Website to set cookies may worsen the overall Visitor/User experience, as it will not be personalised.

The COMPANY reminds the Visitor/User to always access the most up-to-date support information for these browsers to find out how to delete cookies, as the method may differ between different versions and operating systems.

In the event that the Visitor/User uses any other Internet browser, the COMPANY recommends consulting the different cookie management options that may be available in the browser at any given time.

5. Informed consent and revocation

The use of this Website implies that the Visitor/User gives his/her express and unequivocal consent to the use of cookies, under the terms and conditions set out in this Privacy and Cookies Policy, without prejudice to the measures for the deactivation and elimination of cookies that the Visitor/User may adopt, and which are mentioned in the previous section.

In the event that the Visitor/User wishes to revoke the consent given to the COMPANY regarding the use of cookies in accordance with the provisions of this Privacy and Cookies Policy, he/she should contact the COMPANY, either by writing to its registered office or to the following email address: atencionalcliente@greenfrog.com.